When you ask for a new water meter, you don’t pay guys from national water who come to your house after you made payments at NSWC.They are not supposed to be paid. They have an employer who pays them. Ugandans need to work on their entitlement vice when it comes to other people’s money.The connection fee you pay at Nwsc includes the materials, meter, trenching fees and labour. You are not supposed to pay any money to the field staff. All payments are made in the bank and mobile money. Corruption starts from us– why motivate an official worker by giving money yet he is paid at work.
Whether umeme or nwsc people,they will always ask for money which is most times not necessary.At times,you just have to tell them that you already cleared all the payments with their office but sometimes they can be so hard to deal with.
Its very important you go to the nearest branch office in case you want a new water connection and go thorough the right procedure of acquiring the connection.